Basa12 Privacy Policy — Your Information Secured Our Commitment

Basa12 collects certain information to provide you with its services. This data falls into two categories — what you provide directly and what is collected automatically as you use the platform.

Information you provide directly:

• Name, mobile number, and email address — collected at registration.
• Date of birth — for age verification purposes.
• National ID or Passport — as part of the KYC process.
• Payment details — bKash, Nagad, or bank account numbers.
• Address — for major prize delivery or special dispatch purposes.

Automatically Collected Information:

• IP address and device information — collected for security purposes.
• Browser type and operating system.
• Time spent on each page of the platform — used to improve our services.
• Gaming history — transaction records and betting history.
• Cookie & local storage data.

Basa12 uses your data solely to deliver and improve its services — never for commercial purposes or to sell to third parties.

• Account creation & verification — to confirm your identity.
• Transaction processing — deposits, withdrawals, and bonus distribution.
• Customer Support — to resolve issues and respond to enquiries.
• Security Monitoring — to detect and prevent fraud and unauthorised access.
• Legal Compliance — providing reports to licensing and regulatory authorities.
• Service improvement — analyzing usage patterns to make the platform better.
• Bonuses & promotions — to send you relevant offers based on your preferences.

Basa12's servers are located in internationally certified data centres, with protection at both the physical and digital level.

Technologies we use to protect your data:

• 256-bit AES encryption with TLS 1.3 protocol — applied to all data transfers.
• Passwords are bcrypt-hashed — no password is ever stored in plain text.
• Two-factor authentication (2FA) — an extra layer of security for account access.
• Firewall & Intrusion Detection System — suspicious activity is blocked in real time.
• Regular Penetration Testing — security is assessed by an independent team of external experts.
• Data Backups — encrypted backups are maintained across multiple locations.

Basa12 does not share your personal information with third parties as a matter of policy. However, limited sharing may occur in the following circumstances:

• Technology Partners: Game providers (Evolution, Pragmatic Play) receive only the minimum data needed to run the game — not your personal identity details.
• Payment Processors: The necessary information is shared with the payment gateway to complete transactions — these providers are also security-compliant.
• Legal Obligation: Data may be disclosed in compliance with a court order or a regulatory authority's request.
• Fraud Prevention: In cases of serious fraud, relevant authorities may be provided with the necessary information.

The Basa12 website uses cookies — a standard technology common to most websites. Cookies remember your login session, save your preferences, and help improve platform performance.

Cookies can be disabled through your browser settings, though doing so may cause some features to not work properly.

You have certain fundamental rights over your data on basa12. To exercise any of these rights, please contact our support team.

Basa12 is strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• In suspicious cases, additional identity verification may be carried out.
• If a user is confirmed to be a minor, their account will be immediately closed and all associated data will be deleted.
• If a parent identifies an account registered in a minor's name, they can notify our support team and the matter will be addressed promptly.

If you have any questions or concerns about this Privacy Policy, please contact Basa12's privacy team directly.

• Email: support@basa12.xyz
• Live Chat: Use the chat button at the bottom right of the basa12 website — available 24/7.
• Privacy-related requests will typically receive an initial response within 7 business days.

Basa12 reviews this Privacy Policy on a regular basis and updates it as needed. If significant changes are made, you will be notified via your registered email or SMS. Continued use of the platform after any changes constitutes acceptance of the updated policy.